Posts Tagged ‘Workforce Transformation’

Customizing IT User Experience: To Enable Workstyles in Our Digital Workplace

Stephen Fleming

Stephen Fleming

Senior Manager, IT User Experience at Dell IT

Corey is a hyper-mobile, customer-facing sales representative who is not technically inclined. Sean is an office-based, highly technical engineer. And Jessica is a collaborative and non-technical business professional with a flexible workstyle, working in the office, at home or on the road when it makes sense.

They are just some of the different people with different workstyles that today’s IT organizations need to accommodate as they strive to address a huge shift in what users want for tools and services to be productive both in and out of the office in today’s workplace.

After conducting more than two years of persona and workstyle research, Dell IT recently took a groundbreaking first step in tailoring our tools and services to match our distinctive user groups. We unveiled the Sales Jetpack—a combination of devices, tools, services and education resources specifically focused on our customer-facing, mobile sales staff around the globe.


In Pursuit of the Digital Workplace: Flexible, Mobile, Crucial

Chris Murphy

Chris Murphy

VP, Team Member Experience Services, Dell IT
Chris Murphy

Latest posts by Chris Murphy (see all)

If you are heading into the office today, chances are you won’t stay tethered to your desk for long—if at all.  Workplace settings have become more flexible and creative in today’s world, with seamless Wi-Fi access, modern meeting rooms and digital conferencing.  Personal devices are pervasive. Our workplaces extend far beyond the office setting, with mobile technology letting us do our jobs on the train, at the coffee shop and from our homes.

Organizations that want to keep pace with a flexible work world and attract and keep talented employees need to create a digital workplace where team members can work seamlessly anytime, from anywhere.

We at Dell IT are kicking off a multi-year effort to do just that—to create a digital experience centered on an agile, highly mobile work culture that gives our team members the freedom to get more done from anywhere. (more…)

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