EMC IT Redefines IT as a Service: The Transformation Story

For several years, EMC IT has been on a journey toward ITaaS and has gradually evolved the structure, culture, and role of its organization to better align with the needs and objectives of the business. This organizational transformation has touched every aspect of IT—from architecture, infrastructure and application development, to the way in which IT services are created and funded, to enterprise security and support.

No longer does IT hold a monopoly on technology. Instead, EMC is building new consultative relationships with the business, streamlining business units’ access to IT services, and creating new job functions centered on providing the business with not only the services it needs, but, just as important, an outstanding customer experience.

In addition, EMC IT is helping business units reduce risk by building controls into the services it offers, rather than attempting to bolt security onto services that already are being delivered.

This animated video provides an overview of EMC’s IT Transformation journey, from a reactive IT organization to a true service provider. For more information about the EMC IT Transformation, read the latest white paper titled EMC IT Redefined.

EMC Leaps To IT-as-a-Service: Redefining the Organizational Model

1c0038eBy Jon Peirce — Senior Vice President, EMC IT

In describing our journey to Redefine our IT organization at EMC, I told you how we brought in consultants to help us bridge the old IT world with the new, devised a fresh strategy and workstreams to execute on our roadmap and used added insights about our customers to define wins for IT.  What we still needed to do beyond those milestones was to determine what our new organization would look like; we were struggling with several organizational components.

While we had broken down some technology silos in the past, we still had not taken the leap fully into a services-based organizational structure.  We still had “sand in the gears” with respect to how teams worked together.  Each group had its own goals and objectives, and what was important to our end customer was too often getting lost in the “interlock.”
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SAP HANA and EMC Technology: Architecting for the Future

Debajit2By Debajit Banerjee — Technical Architect SAP, SAP HANA, Big Data Solutions, EMC IT

A few months ago, EMC IT successfully migrated its mission-critical, SAP Business Warehouse (BW) from an Oracle database to SAP HANA, an in-memory, relational database management system that offers several benefits over our existing system.

Not only is SAP HANA providing us with speed and efficiency needed to meet today’s growing demand for real-time business analytics, it is also allowing us to showcase how several EMC technologies can be leveraged in combination with HANA to create a contemporary IT architecture.

EMC implemented an SAP-based Enterprise Resource Planning (ERP) system in 2012, to replace its decades-old, Oracle-based ERP system. However, since SAP HANA was still very new and developing at that time, we waited more than a year to migrate our Business Warehouse database from Oracle to a now-evolved SAP HANA-based system. In the meantime, our data volume grew and our business reporting process to analyze and report on key data was slow and not so efficient.

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Affordable Flash: New Dedup Power a True Game Changer

paul-divittorio2By Paul Divittorio — Director of Cloud Infrastructure, EMC IT

Flash technology isn’t just for storing your most critical data anymore. Thanks to all-flash storage arrays with super-efficient, in-line deduplication capabilities, flash can now be the most cost-effective choice for your less critical storage needs as well.

This can be illustrated by two use cases we’ve developed for EMC’s all-flash, solid-state clustered storage system, XtremIO. The first is virtual desktop infrastructure. I know what you’re thinking—why would you want to use the most expensive storage for one of the less expensive applications, virtual desktops? To provide a consistent desktop experience and to save money, actually.
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Designing a world-class cloud data center


Designing a multimillion-dollar cloud data center from scratch—the focus of my efforts over the last year—is really a once-in-a-lifetime opportunity.

We were running out of capacity in our enterprise data center in Westborough, MA, and after considering all of the options we decided to build a new, highly efficient virtual data center located in Durham, North Carolina.

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