Today, everyone is talking about IT in the cloud, but there still has to be a physical infrastructure on the back end on which to run the cloud. Welcome to EMC’s Durham Data Center.
Our 20,000-square foot, state-of-the-art facility illustrates the most efficient way to implement the hardware your organization needs to run the cloud. It features one of the largest Vblock environments in existence. Its leading-edge green features demonstrate the savings that can be gained with a creative approach to environmental technology. And finally, our Data Center serves to showcase the full array of EMC’s products and solutions in the real world as we “drink our own champagne” in virtualizing, automating, and backing up some 12 petabytes of data.
Our virtual tour of the Durham Data Center gives you a high level understanding of how our data center works and a glimpse of EMC Cloud computing using Vblock architecture. It features purpose-built Vblocks which run our SAP-based, enterprise resource planning (ERP) system and Exchange environment, as well as 100 percent tapeless backup environments built on our Data Domain and Avamar technologies. With tens of thousands of VMs in our data center, our sales staff can tap in to Durham to demonstrate products and services in a real-life lab setting.
While there are many reasons for corporate IT operations to embrace private cloud computing and transform to an IT-as-a-Service model, optimizing the performance of basic IT tools like email storage, database management and file sharing are among the compelling motivators.
Consider, for example, the fact that EMC IT faced challenges with its use of three fundamental Microsoft applications that many companies—perhaps yours—have long relied on: SharePoint for collaboration, SQL Server for database management, and Exchange for email. (more…)
Unleashing the power of mobile computing in your organization while keeping your information secure is an evolving challenge in today’s fast-changing world of mobility.
Mobility is an extremely important component in the evolution to the Third Platform, given the “consumerization of IT” and the fact that enterprises are seeking to run their business from mobile devices. Freedom to compute using the device you prefer, freedom to roam where and when you want, freedom to consume using different apps, and freedom to collaborate —these are the mantras of the evolution to the Third Platform.
The vision for the EMC Pervasive Mobility program, therefore, is to provide user-centric, value-driven secure access to any enterprise information from any device, anytime, from anywhere. (more…)
If early results are any indication, EMC IT Service Management is making its customer 30 percent happier than we did two years ago. We are also giving them more control over addressing IT Service incidents via self-service options, cutting down on reassignments of their service requests from one service agent to another, and using more standardized processes resulting in fewer emergency service issues.
It’s all part of EMC IT’s recent initiative to transform our clients’ IT service experience by forging a new IT Service Management (ITSM) program that optimizes service management processes and technologies.
The project, which we call UnITy, was a massive undertaking to replace our outdated, inconsistent and less-than-agile ITSM processes and obsolete platforms to better meet the evolving needs of our customers.
The era of instant gratification is upon us with the proliferation of cloud computing and software-as-a-service, Big Data and the latest analytical tools, and anywhere, anytime access to information on our mobile devices.
Our true test as IT professionals will be our ability to evolve quickly to create contemporary and innovative solutions and apps that enable our users to be more productive, to analyze Big Data for real-time information, and to make decisions that unlock value for the business.
Implementing the latest technologies, restructuring service organizations and provisioning, cost savings, and much more are rising enterprise requirements and increasing the demand placed upon IT organizations. To manage these changes, chief information officers must not only be more dynamic but more tactical in their thinking, planning and execution. Establishing core values, understand what drives the business, identifying converging trends and leveraging the many tools that encompass today’s IT are key to delivering value. EMC CIO Vic Bhagat details these topics and more in a video titled “The Strategic CIO”.
As SVP of IT, Jon Peirce is responsible for driving EMC IT’s transformation into an IT-as-a-Service provider/ broker and strategic business partner through technology, operating model, process and organizational innovation and evolution. Additionally, he oversees operations for several of EMC’s revenue generating cloud services and leads EMC’s Centers of Excellence in the Americas. In his prior role in IT from 2006-2013, Jon was responsible for Global IT Infrastructure and Support Services and led an aggressive standardization, consolidation, virtualization, tiering and optimization program across EMC’s IT infrastructure that delivered in excess of $220M in cost savings along with improved agility, resiliency, scalability, sustainability and security.
For those of us in corporate IT, if we want to achieve our ITaaS aspirations, we need to become more professional in how we deliver services. In the past, we’ve had the luxury of being able to impose services on our captive clients and with little competitive imperative for us to “be the best we could be.” We delivered client experiences that would have resulted in market share loss had we been a commercial service provider.
With the cloud, everything has changed. Public cloud services are competing for our clients’ business and, in some cases, winning by providing better value than our clients perceive we’re capable of delivering. We now clearly understand that we must transform ourselves to operate more like a business and offer levels of quality, cost and service that differentiate our offerings from alternatives our business clients might have. A core component of running our IT operation more like a business and becoming a more professional service provider is adopting a set of processes and enabling technologies supporting IT Service Management (ITSM).
ITSM is an industry standard term (much like ERP [Enterprise Resource Management] and CRM [Customer Relationship Management]) that defines a process framework describing an effective and efficient way of conducting IT’s business. Technologies that enable effective IT Service Management are referred to as ITSM Systems. As is the case with ERP and CRM systems, effective ITSM implementations rely on process and behavior change. The technology alone will do very little.
And herein is the challenge. Delivering ITaaS, or running IT more like a business requires making substantial changes to IT processes and our culture and behaviors. As someone who is sponsoring our ITaaS transformation and the implementation of a new ITSM at EMC, I can tell you that it’s not at all easy.
IT Proven allows you to leverage Dell IT’s first-hand knowledge and best practices to accelerate your own IT transformation journeys, transforming operations and delivering IT as a Service through the power of cloud computing. IT Proven highlights how Dell IT transformed into an agile, innovative, and competitive service provider.
The virtualization of EMC’s global computing infrastructure has commanded long-term dedication to re-engineer the way we manage our internal systems and processes — our IT Transformation. As part of the journey, one of the most important system re-design has been our enterprise resource planning (ERP) platform. A few years ago, our old ERP had reached critical mass. It was aged, far too customized and increasingly became a hurdle to EMC operating at a speed demanded within a global enterprise. Knowing something had to change, EMC entered into a partnership with SAP to revolutionize our ERP platform.
In the summer of 2012, that mission — code named PROPEL — came to fruition. Through unprecedented collaboration between EMC’s business units and IT, 500 employees, consultants, systems integrators and partners completed a remarkably quick 27-month implementation of the new ERP system. The new system provided EMC with the transformative platform required to meet our everyday business needs. When the project team rang the bell on PROPEL, it instantly incorporated more than 8,000 global users which fundamentally changed the way EMC operates, providing new methods of collaboration, faster financial reporter, application integration and more.
For your IT operation to make the most of your organization’s ever-expanding Big Data in today’s information-driven universe, you need to set it free.
I don’t mean free in the sense of relinquishing control of your data and letting it go where it may, but in the sense of opening it up for collaboration with the business in pursuing meaningful analytics and then adding value from the results back into the data.
In fact, data liberation is central to a three-phase Big Data vision and strategy EMC is using to make the most of what our data is telling us.
The first phase is data consolidation—getting your data into a centralized repository with appropriate provisions for a federated model. For this, your data must be logically centralized but not necessarily physically centralized. This should be applied to both structured and unstructured data and accommodate both real-time and batch updates.
But data consolidation alone won’t let you get the most out of what it can tell you. For this, you need to liberate your Big Data by allowing the business to start using it as much as possible. In the past, IT organizations were accused of holding the data hostage. And we did in the sense that we, as custodians (but not necessarily owners) of the enterprise data, tended to keep business groups from working with the data directly for fear they would adversely impact its integrity and security.
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