Posts Tagged ‘MyService360’

Customer Value Spring-boarding from the Data Lake

Chuck Koch

Chuck Koch

Senior Manager, Data Management at Dell IT
Chuck Koch

Latest posts by Chuck Koch (see all)

The data lake has not only allowed IT to open up Big Data to a broader community of internal business users, it is now helping us channel unprecedented amounts of information to DELL EMC customers as well.

Using data lake technology, for example, IT and our DELL EMC business groups forged a groundbreaking partnership to allow customers to leverage Big Data to monitor and proactively manage their IT environments. We created a tool called MyService360, an on-line solution that gives DELL EMC Support customers and partners easier and faster access to near real-time service information. It features a personalized dashboard that provides customers with a 360-degree view of their environment and customer service experience.

Launched last May, MyService360 only scratches the service of the potential value that is expected to spring-board from leveraging Big Data in the data lake.  Having all the data in a centralized location provides easy access and gives developers and data scientists the opportunity to gain data insights that would be extremely difficult to achieve without the data lake. Those insights can then be used to create metrics that we can share to empower our customers.

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Simplifying Customers’ Lives with EMC MyService360

Ramesh Razdan

Ramesh Razdan

Vice President, Big Data and Analytics, Dell IT
Ramesh Razdan

Latest posts by Ramesh Razdan (see all)

From taking charge of healthcare choices to customizing product purchases, today’s consumers are increasingly using self-service, social, and mobile digital capabilities. EMC’s new MyService360 now brings that same personalized, proactive service to our Online Support customers.

Powered by EMC data lake solution, MyService360 (launched at EMC World 2016 on May 2) gives EMC Support customers easier and faster access to real-time information at their fingertips. Using its easy-to-read visual and powerful analytics, customers can view analysis of code levels, health, and risk scoring on their installed EMC products, service activity views by site, incident management, and more.

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