Posts Tagged ‘EMC’

Simplifying Customers’ Lives with EMC MyService360

Ramesh Razdan

Ramesh Razdan

Vice President, Big Data and Analytics, Dell IT
Ramesh Razdan

Latest posts by Ramesh Razdan (see all)

From taking charge of healthcare choices to customizing product purchases, today’s consumers are increasingly using self-service, social, and mobile digital capabilities. EMC’s new MyService360 now brings that same personalized, proactive service to our Online Support customers.

Powered by EMC data lake solution, MyService360 (launched at EMC World 2016 on May 2) gives EMC Support customers easier and faster access to real-time information at their fingertips. Using its easy-to-read visual and powerful analytics, customers can view analysis of code levels, health, and risk scoring on their installed EMC products, service activity views by site, incident management, and more.