Posts Tagged ‘digitization’

2016 Predictions: Digitization, Robotics and Conversational Commerce

Vic Bhagat

Vic Bhagat

Executive Vice President, Enterprise Business Solutions and CIO at EMC Corporation
Vic Bhagat

Last year, I predicted that digitization would be critical for introducing contemporary services that combat IT complexity, increase our efficiency and quickly meet shifting business priorities. At EMC, we have and will continue to make tremendous strides in this direction.

However, with flat budgets and resources in 2016, we must also get creative and innovate how we simplify, digitize and automate our processes to deliver value-driven services for the business. Perhaps it is all the Star Wars hoopla, but I’m predicting the rise of robotics in IT will help us advance our digitization initiatives in 2016.

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Digitization Isn’t Just Transformational, It’s Game Changing

Vic Bhagat

Vic Bhagat

Executive Vice President, Enterprise Business Solutions and CIO at EMC Corporation
Vic Bhagat

The game has changed. As CIOs and IT professionals, we were comfortable with controlling the environment; talking in ERP terms and timelines; and in using a liquidation/unit cost financial model to manage our operations. However, the landscape has changed and our business users expect and need IT’s help in driving agility, intelligence, innovation and value. To remain relevant, CIOs and IT organizations must reenergize IT.

On October 6th, EMC celebrated the tremendous strides the company is making to dramatically enhance our Total Customer Experience (TCE) globally. Like other EMC customers, my team and I wholeheartedly embraced cloud and big data analytics, as well as mobile and social technologies to innovate and propel us forward. That said, building on my blog earlier this year, I believe that digitization is the key to improving TCE and transforming how businesses run for the future.
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