Last September, the newly expanded Dell IT team helped to deliver the largest tech merger in history and began integrating and enhancing the performance of its systems and applications across the two industry heavyweights. Sure, there were hurdles and headaches along the way, but this was the best and fastest integration I’ve seen in my career, with minimal disruption to our customers and team members.
An integration of this magnitude is never easy. I’ve lived through a few of these over the years, and having learned a thing or two, I’d like to share a few reasons for our success.
First, we pragmatically prioritized our activities. Like all IT organizations, we needed to run the business while merging the teams and integrating the systems and applications. We neither had the time, nor the budget, to do everything on our list, so we initially focused on the most critical (and numerous and complex) integration activities:
Merging our web platforms for a unified, Dell-branded experience
Enabling thousands of our sales folks to easily locate, contact and collaborate on deals with each other while providing customers with a smooth, unified sales experience
Consolidating our partner portals
Automating revenue cycle processes for VxRail, Dell EMC’s first joint product
Integrating two legacy networks to provide initial collaboration and productivity
Corey is a hyper-mobile, customer-facing sales representative who is not technically inclined. Sean is an office-based, highly technical engineer. And Jessica is a collaborative and non-technical business professional with a flexible workstyle, working in the office, at home or on the road when it makes sense.
They are just some of the different people with different workstyles that today’s IT organizations need to accommodate as they strive to address a huge shift in what users want for tools and services to be productive both in and out of the office in today’s workplace.
After conducting more than two years of persona and workstyle research, Dell IT recently took a groundbreaking first step in tailoring our tools and services to match our distinctive user groups. We unveiled the Sales Jetpack—a combination of devices, tools, services and education resources specifically focused on our customer-facing, mobile sales staff around the globe.
As IT continues to empower a new, digitally-transformed world, infrastructure capability isn’t the only thing that needs to become more agile and flexible. IT security must also evolve to be more adaptable, more proactive and less reactive to let today’s workforce embrace the cloud.
After all, it doesn’t make sense to unleash new, agile IT applications only to weigh them down with traditional security strategies that create delays, restrictions and outright denials.
For example, in some cases with IT as a Service, a user can provision a virtual machine (VM) in five minutes but then must wait three to five days before security allows access to the data he or she wants to work with.
The question is, how is IT security going to change in this new digitally transformed world so that we can fully take advantage of the agility and simplification of cloud-enabled infrastructure.
A key part of the answer lies in a new approach to trust and risk assessment.
IT Proven allows you to leverage Dell IT’s first-hand knowledge and best practices to accelerate your own IT transformation journeys, transforming operations and delivering IT as a Service through the power of cloud computing. IT Proven highlights how Dell IT transformed into an agile, innovative, and competitive service provider.
Today, Bask Iyer, Dell and VMware’s CIO, was named a 2017 inductee into the CIO Hall of Fame from IDG’s CIO. This prestigious honor is bestowed upon a select group of outstanding IT executives and visionaries who have had a significant impact on the IT profession. He will officially accept his award at the CIO Hall of Fame awards ceremony in August; but I thought today’s announcement of it would be a good reason to catch up with Iyer to discuss what this means for him and his teams at Dell and VMware.
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