As EMC IT remains focused on its IT Transformation journey, we continue to take calculated risks in emerging technologies and adopt bleeding-edge solutions — but not without bumps along the way. However, we have found that leveraging a strong partnership with a trusted supplier is a crucial strategy to help smooth the road ahead.
Recently, EMC IT went live with the third release of its SAP implementation, replacing our direct and channel ‘selling’ tools with a suite of software products predominantly within the SAP landscape. This grouping of products – while not currently sold by SAP as a “solution” – needed strong partnership between EMC leadership and SAP, as we cooperated to string them together.
Back in 2003, EMC’s ‘selling’ tools, Direct and Channel Xpress, went live as two separate applications as a conscious choice in a very different selling model. At the time, EMC’s direct sales force was focused on high-end deals with little to no partner interaction. But as the channel grew and the go-to-market model adapted it became clear that this (EMC+Channel) partnership needed a more tightly coupled application – one that we just couldn’t deliver with two disparate applications.
The data lake is proving to be a crucial tool as EMC IT strives to partner more closely with the business clients it serves to help them get the most out of enterprise Big Data. For example, EMC IT is offering a smart data base that lets business users across the company leverage a uniform customer profile for more efficient and effective sales analytics.
Created in collaboration with EMC Global Services, the CAP (Customer Account Profile) is based on information collected and aggregated from multiple sources to provide a holistic customer view—a single version of the truth, if you will, about our customers.
CAP is managed by IT and is one of the enterprise data sets made available via the data lake to business clients seeking to analyze customer trends, opportunities and insights.
Last year, I predicted that digitization would be critical for introducing contemporary services that combat IT complexity, increase our efficiency and quickly meet shifting business priorities. At EMC, we have and will continue to make tremendous strides in this direction.
However, with flat budgets and resources in 2016, we must also get creative and innovate how we simplify, digitize and automate our processes to deliver value-driven services for the business. Perhaps it is all the Star Wars hoopla, but I’m predicting the rise of robotics in IT will help us advance our digitization initiatives in 2016.
Are you ready for application delivery at the speed of light?
EMC IT is making giant strides to deliver the capabilities its business customers need, faster and less expensive than ever before through the use of a Platform as a Service (PaaS) solution along with an innovative development methodology.
In June, EMC IT launched EMC Pivotal Cloud Foundry (ECF) PaaS, the on-demand delivery of an automated IT platform which includes compute, network, storage, data protection, security, operations, and monitoring for application development. Our ECF runs on vSphere infrastructure which enables developers and cloud administrators to provision development environments on demand.
Sometimes, when your organization is leading the way in adopting bleeding-edge technology, you need to be a trail blazer to help to advance the innovation as an early adopter. EMC IT has a history of doing that, most recently with its groundbreaking deployment of SAP HANA in the Business Intelligence landscape.
EMC IT has hit a new milestone in its use of SAP HANA as part of its Enterprise Resource Planning (ERP) transformation, a good example of how such efforts can pay off for us and our customers. After three years of using an interim, standalone HANA appliance for its real-time reporting needs, Big Data Services has successfully incorporated the real-time environment into our main Business Warehouse (BW) environment on HANA.
The migration and consolidation of data over the past six months has resulted in a more agile, efficient and cost-effective data environment where both real-time and batch operations are performed from a central location. The move not only saved EMC an estimated one-time $1.5 million, the transition also allows EMC IT to reuse the capacity freed up by eliminating duplicate data sets to expand our burgeoning BW.
The game has changed. As CIOs and IT professionals, we were comfortable with controlling the environment; talking in ERP terms and timelines; and in using a liquidation/unit cost financial model to manage our operations. However, the landscape has changed and our business users expect and need IT’s help in driving agility, intelligence, innovation and value. To remain relevant, CIOs and IT organizations must reenergize IT.
On October 6th, EMC celebrated the tremendous strides the company is making to dramatically enhance our Total Customer Experience (TCE) globally. Like other EMC customers, my team and I wholeheartedly embraced cloud and big data analytics, as well as mobile and social technologies to innovate and propel us forward. That said,building on my blog earlier this year, I believe that digitization is the key to improving TCE and transforming how businesses run for the future. (more…)
Sometimes the insights you are looking for to resolve a problem turn out to be right in your own backyard. When EMC IT embarked on a bold mission to transform its IT operating model almost two years ago, it made perfect sense for EMC IT to turn to an inside resource—our top EMC consultants in the IT Transformation Work Group within EMC Global Services—for help.
After all, the Global Services IT Transformation Practice had years of experience helping clients transform their IT operations to better serve their business clients. Global Services could apply what we knew to move the EMC IT effort forward In turn, our IT Transformation service leaders could benefit from being involved in one of the industry’s largest IT transformations, through which we could hone and refine our consulting approach and practices on a scale we have never done before.
Nineteen months later, EMC’s IT transformation is on track, and our group has gained a long list of new best practices and insights to leverage with other clients going forward.
Wouldn’t it be great if you could analyze all customer interaction and learn which parts of our services or sales are better than others? Or analyze all of our service request textual descriptions and infer the call volume drivers? Understand the main topics of a chat session? Use the same data to understand how the customers are actually using our products? Or to go beyond customer interactions and help us identify the common bugs in our code by analyzing the text engineers type in a bug tracking system such as Jira or Bugzilla?
Liberating your data is not enough if a big chunk of it remains locked in human generated texts.
EMC’s Data Science as a Service team has created a highly-advanced text analytics technology which can help your organization unlock the value in human generated texts.
We used to deliver projects in ERP terms with complex, multi-year investments leaving the business little choice regardless of how long it would take or what it would cost. However, today’s information generation wants convenience and near instant gratification, so if we are not agile or fast enough, they will get their infrastructure, apps or cloud services elsewhere.
To get ahead of this at EMC, we have transformed IT to be more business aligned to dramatically improve innovation, performance and reliability. That said, it is not for the faint of heart, so let me share a few lessons we’ve learned along the way
Despite the emergence of IT as a Service and the rise of self-service catalogues, most IT operations—including EMC’s—have remained largely manual when it comes to filling users’ requests for networking, storage and compute, struggling to keep pace with growing demand. Until now, that is.
EMC ITis in the process of rolling out a new set of tools, based on a combined approach to infrastructure and automation that will reduce the time it takes to fill customers’ infrastructure demands from months to days or even hours.
The new production environment uses EMC’s Federation Enterprise Hybrid Cloud (FEHC) management platform on VCE Vblock™ converged and hyper-converged infrastructure to provide the abstraction of hardware through software. Translation: IT clients will no longer have to come to the IT infrastructure team every time they need a new environment or an additional server. They can self-provision these services using a truly automated portal and with a standardized set of components.
The opinions and interests expressed on EMC employee blogs are the employees' own and do not necessarily represent EMC's positions, strategies or views. EMC makes no representation or warranties about employee blogs or the accuracy or reliability of such blogs. When you access employee blogs, even though they may contain the EMC logo and content regarding EMC products and services, employee blogs are independent of EMC and EMC does not control their content or operation. In addition, a link to a blog does not mean that EMC endorses that blog or has responsibility for its content or use.
EMC builds information infrastructures and virtual infrastructures to help people and businesses around the world unleash the power of their digital information. EMC offerings in backup and recovery, enterprise content management, unified storage, big data, enterprise storage, data federation, archiving, security, and deduplication help customers move to and build IT trust in their next generation of information management and enable them to offer IT-as-a-Service as part of their journey to cloud computing.
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.