Archive for the ‘Virtualization & Consolidation’ Category

SAP HANA: EMC IT Trailblazes Into the Unknown So You Don’t Have To

Pat O'Sullivan

Pat O'Sullivan

Director, Data Intelligence Engineering
Pat O'Sullivan

Latest posts by Pat O'Sullivan (see all)

Sometimes, when your organization is leading the way in adopting bleeding-edge technology, you need to be a trail blazer to help to advance the innovation as an early adopter. EMC IT has a history of doing that, most recently with its groundbreaking deployment of SAP HANA in the Business Intelligence landscape.

EMC IT has hit a new milestone in its use of SAP HANA as part of its Enterprise Resource Planning (ERP) transformation, a good example of how such efforts can pay off for us and our customers. After three years of using an interim, standalone HANA appliance for its real-time reporting needs, Big Data Services has successfully incorporated the real-time environment into our main Business Warehouse (BW) environment on HANA.

The migration and consolidation of data over the past six months has resulted in a more agile, efficient and cost-effective data environment where both real-time and batch operations are performed from a central location. The move not only saved EMC an estimated one-time $1.5 million, the transition also allows EMC IT to reuse the capacity freed up by eliminating duplicate data sets to expand our burgeoning BW.

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Building a Software Defined Data Center: Automation, Orchestration and Agility

Rock Whitney

Rock Whitney

Consultant Systems Architect, EMC IT
Rock Whitney

Despite the emergence of IT as a Service and the rise of self-service catalogues, most IT operations—including EMC’s—have remained largely manual when it comes to filling users’ requests for networking, storage and compute, struggling to keep pace with growing demand. Until now, that is.

EMC IT is in the process of rolling out a new set of tools, based on a combined approach to infrastructure and automation that will reduce the time it takes to fill customers’ infrastructure demands from months to days or even hours.

The new production environment uses EMC’s Federation Enterprise Hybrid Cloud (FEHC) management platform on VCE Vblock™ converged and hyper-converged infrastructure to provide the abstraction of hardware through software. Translation: IT clients will no longer have to come to the IT infrastructure team every time they need a new environment or an additional server. They can self-provision these services using a truly automated portal and with a standardized set of components.

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Taking the Data Center to the Next Level

Dell IT Proven

Dell IT Proven

Dell IT
IT Proven allows you to leverage Dell IT’s first-hand knowledge and best practices to accelerate your own IT transformation journeys, transforming operations and delivering IT as a Service through the power of cloud computing. IT Proven highlights how Dell IT transformed into an agile, innovative, and competitive service provider.

Data is growing exponentially, challenging IT organizations to adopt and embrace new methodologies to harness and empower data faster than ever. Yet, the challenge isn’t just managing data’s explosion but doing so in a way that provides easier access and performance for the business while keeping costs to a minimum.

This is the equation facing most database administrators. How can they meet the challenge of simplifying data while pleasing the business? Through EMC ITs implementation of XtremIO and the benefits derived from the all flash array, a balanced performance was achieved that features simple provisioning, a suite of powerful features, while providing database consolidation and increased response times.

For more information about EMC IT’s use of Flash and XtremIO, read Flash Comes Down to Earth: High-performance Storage Goes Mainstream by KK Krishnakumar, VP and Chief IT Architect, EMC IT.

Pulling Ahead with Converged IT Infrastructure: More Time in the Driver’s Seat, Less under the Hood

Paul Divittorio

Paul Divittorio

Director, Cloud Infrastructure, EMC IT

With the demand for IT infrastructure growing at a steady rate in most organizations, embracing converged IT infrastructure allows IT operations to keep pace with demand without ramping up resources and expenses. Converged infrastructure combines compute, storage, and network in a single package, through technology such as VCE’s Vblock. EMC IT was an early adopter of Vblock in 2009/2010—first to enable our virtual desktop infrastructure (VDI) and then to support the build out of our brand new 100 percent virtualized, cloud data center.

EMC IT found that standing up IT infrastructure in pre-assembled, converged chunks offers several advantages, including a single vendor for support, a single end-of-support date for all technology components, and a single code release/support stack.  In addition, due to the reduction in footprint, cabling and errors, we’ve seen faster deployment times.

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10 Lessons Learned from the EMC IT Transformation

Jon Peirce

Jon Peirce

Senior Vice President, EMC IT at EMC Corporation
As SVP of IT, Jon Peirce is responsible for driving EMC IT’s transformation into an IT-as-a-Service provider/ broker and strategic business partner through technology, operating model, process and organizational innovation and evolution. Additionally, he oversees operations for several of EMC’s revenue generating cloud services and leads EMC’s Centers of Excellence in the Americas. In his prior role in IT from 2006-2013, Jon was responsible for Global IT Infrastructure and Support Services and led an aggressive standardization, consolidation, virtualization, tiering and optimization program across EMC’s IT infrastructure that delivered in excess of $220M in cost savings along with improved agility, resiliency, scalability, sustainability and security.

We have shared many insights on EMC IT’s multi-year journey to transform from a traditional IT operation to an IT-as-a-Service model—from steps which determine a new organization structure to strategies on changing the mindset of employees to focus on serving our clients. With some significant transformation successes under our belt and many more in the works, it seems like an opportune time to look back a bit on how far we’ve come and reflect on what we’ve learned in the process.

What follow are the Top 10 Lessons EMC IT learned in its IT transformation process. Regardless of whether your IT organization is just beginning this crucial transformation or is in the throes of the climb, we hope these lessons will help you move forward.

#1:  IT Transformation is not a project. It’s a journey.
IT transformation is a complex challenge, for which a prescriptive approach to change management is inappropriate.   A more iterative and agile approach is necessary.

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EMC IT Redefines IT as a Service: The Transformation Story

Dell IT Proven

Dell IT Proven

Dell IT
IT Proven allows you to leverage Dell IT’s first-hand knowledge and best practices to accelerate your own IT transformation journeys, transforming operations and delivering IT as a Service through the power of cloud computing. IT Proven highlights how Dell IT transformed into an agile, innovative, and competitive service provider.

For several years, EMC IT has been on a journey toward ITaaS and has gradually evolved the structure, culture, and role of its organization to better align with the needs and objectives of the business. This organizational transformation has touched every aspect of IT—from architecture, infrastructure and application development, to the way in which IT services are created and funded, to enterprise security and support.

No longer does IT hold a monopoly on technology. Instead, EMC is building new consultative relationships with the business, streamlining business units’ access to IT services, and creating new job functions centered on providing the business with not only the services it needs, but, just as important, an outstanding customer experience.

In addition, EMC IT is helping business units reduce risk by building controls into the services it offers, rather than attempting to bolt security onto services that already are being delivered.

This animated video provides an overview of EMC’s IT Transformation journey, from a reactive IT organization to a true service provider. For more information about the EMC IT Transformation, read the latest white paper titled EMC IT Redefined.

EMC Leaps To IT-as-a-Service: Redefining the Organizational Model

Jon Peirce

Jon Peirce

Senior Vice President, EMC IT at EMC Corporation
As SVP of IT, Jon Peirce is responsible for driving EMC IT’s transformation into an IT-as-a-Service provider/ broker and strategic business partner through technology, operating model, process and organizational innovation and evolution. Additionally, he oversees operations for several of EMC’s revenue generating cloud services and leads EMC’s Centers of Excellence in the Americas. In his prior role in IT from 2006-2013, Jon was responsible for Global IT Infrastructure and Support Services and led an aggressive standardization, consolidation, virtualization, tiering and optimization program across EMC’s IT infrastructure that delivered in excess of $220M in cost savings along with improved agility, resiliency, scalability, sustainability and security.

In describing our journey to Redefine our IT organization at EMC, I told you how we brought in consultants to help us bridge the old IT world with the new, devised a fresh strategy and workstreams to execute on our roadmap and used added insights about our customers to define wins for IT.  What we still needed to do beyond those milestones was to determine what our new organization would look like; we were struggling with several organizational components.

While we had broken down some technology silos in the past, we still had not taken the leap fully into a services-based organizational structure.  We still had “sand in the gears” with respect to how teams worked together.  Each group had its own goals and objectives, and what was important to our end customer was too often getting lost in the “interlock.”
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Smart Data Visualization: Helping Decision Makers Get the Picture

Dr. Lena Tenenboim-Chekina

Dr. Lena Tenenboim-Chekina

Sr. Data Scientist, EMC IT
Dr. Lena Tenenboim-Chekina

Latest posts by Dr. Lena Tenenboim-Chekina (see all)

Smart data visualization is proving to be an essential tool in maintaining increasingly complex Big Data systems in the cloud.

The adoption of Big Data tools and technology heavily relies on distributed scaled out computing. One of the main differences in this setting is that it includes systems that operate as a whole on top of several independent hosts. These hosts coordinate their actions with limited information and as a result maintenance complexity significantly increases. One way to overcome this challenge is smart data visualization, which helps the IT experts and management pinpoint the source of problems quickly.

The need for smart visualization is not unique to this problem. Representing complex data as a concise picture which tells decision-makers a story is a key part of any data analytics or data science project. Valuable results of a rigorous analysis may remain undiscovered due to a lack of a visualization clearly communicating the underlying information to the reader. The importance of data visualization is not a novelty. A number of visualization tools, as well as a general interest in data visualization topics, have exploded in popularity in recent years, as evidenced by the proliferation of literature available about infographics and visualization arcanum in both print and online media.

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SAP HANA and EMC Technology: Architecting for the Future

Debajit Banerjee

Debajit Banerjee

Technical Architect, SAP, SAP HANA, Big Data Solutions, EMC IT
Debajit Banerjee

Latest posts by Debajit Banerjee (see all)

A few months ago, EMC IT successfully migrated its mission-critical, SAP Business Warehouse (BW) from an Oracle database to SAP HANA, an in-memory, relational database management system that offers several benefits over our existing system.

Not only is SAP HANA providing us with speed and efficiency needed to meet today’s growing demand for real-time business analytics, it is also allowing us to showcase how several EMC technologies can be leveraged in combination with HANA to create a contemporary IT architecture.

EMC implemented an SAP-based Enterprise Resource Planning (ERP) system in 2012, to replace its decades-old, Oracle-based ERP system. However, since SAP HANA was still very new and developing at that time, we waited more than a year to migrate our Business Warehouse database from Oracle to a now-evolved SAP HANA-based system. In the meantime, our data volume grew and our business reporting process to analyze and report on key data was slow and not so efficient.

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Redefining EMC IT: A Fresh Strategy to Reach the New ITaaS World

Jon Peirce

Jon Peirce

Senior Vice President, EMC IT at EMC Corporation
As SVP of IT, Jon Peirce is responsible for driving EMC IT’s transformation into an IT-as-a-Service provider/ broker and strategic business partner through technology, operating model, process and organizational innovation and evolution. Additionally, he oversees operations for several of EMC’s revenue generating cloud services and leads EMC’s Centers of Excellence in the Americas. In his prior role in IT from 2006-2013, Jon was responsible for Global IT Infrastructure and Support Services and led an aggressive standardization, consolidation, virtualization, tiering and optimization program across EMC’s IT infrastructure that delivered in excess of $220M in cost savings along with improved agility, resiliency, scalability, sustainability and security.

In my last blog about Redefining IT into a successful IT-as-a-Service (ITaaS) operation, I described how EMC IT partnered with our trusted IT consultants, EMC Services, to help us assess, refocus and accelerate our IT transformation progress.

As I noted, we were stalled.  While we had achieved significant benefits from adopting a standardized and virtualized infrastructure, we had an operating model and 2,000-person organization that had one foot in traditional IT and one foot in ITaaS. With EMC Services’ help, we regrouped, assessed our model’s maturity level and created a clearer roadmap to move forward. The next step was creating the workstreams to execute against that roadmap; reshaping our organization’s processes and the roles of our people in the new ITaaS world.

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