Archive for the ‘Third Platform’ Category

Achieving a Homegrown Approach to IT Transformation

Mark Smith

Mark Smith

Advisory Consultant, EMC Global Services
Mark Smith is an Advisory Consultant for organization and human change management within EMC Global Services.
Mark Smith

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Sometimes the insights you are looking for to resolve a problem turn out to be right in your own backyard.  When EMC IT embarked on a bold mission to transform its IT operating model almost two years ago, it made perfect sense for EMC IT to turn to an inside resource—our top EMC consultants in the IT Transformation Work Group within EMC Global Services—for help.

After all, the Global Services IT Transformation Practice had years of experience helping clients transform their IT operations to better serve their business clients. Global Services could apply what we knew to move the EMC IT effort forward In turn, our IT Transformation service leaders could benefit from being involved in one of the industry’s largest IT transformations, through which we could hone and refine our consulting approach and practices on a scale we have never done before.

Nineteen months later, EMC’s IT transformation is on track, and our group has gained a long list of new best practices and insights to leverage with other clients going forward.

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The Changing Mobile Worker: Balancing Productivity and Security

Ken Stambaugh

Ken Stambaugh

Director, Global Client Computing, EMC IT
Ken Stambaugh
Ken Stambaugh

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As an IT veteran, I have observed and helped drive tremendous change, not just in the technologies we use but how we use them. Among the more dramatic shifts has been the definition of being a mobile worker.

When I was a mainframe programmer in the late 80’s, being “highly mobile” meant I could log in at any mainframe terminal in the office, do my programming, submit my jobs to the queue and do my (internal only) email. Later, I had two desks in two different buildings and mobility became driving between them multiple times each day.  Virtual Private Network (VPN) technologies allowed me to be on call and dial in (literally via a phone-line) from home rather than having to get to the office.

The Internet made mobile work more bearable, but it still required a laptop or desktop.  By plugging my blackberry into my PC as a modem, I could work on the train to my office in Boston.

What really transformed mobility (or the trend of more employees working out of the office using mobile devices) for me was the iPhone (followed by the iPad and Android devices.) Not only was I in touch as frequently as I wanted to be via email capabilities, but the enormous ecosystem of apps allowed me to be productive in the ways that fit me best.  I was – and am – able to define how I work and where I work.  “Work” has stopped being the place I went to and instead became what I did.

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Is Traditional IT Still Relevant?

Vic Bhagat

Vic Bhagat

Executive Vice President, Enterprise Business Solutions and CIO at EMC Corporation
Vic Bhagat

Traditionally, IT organizations have provided infrastructure and basic support to the business as a monopoly.  We used to think of (and deliver) projects in ERP terms with complex, multiyear investments.  And, the business had little choice, but to work with us regardless of how long it would take or what it would cost.   Those days are slowly disappearing as times and technologies are changing.

 

Today, the users of IT – the information generation – want the convenience and near instant gratification they can get elsewhere through mobility, cloud applications, software as a service and shadow IT investments.  Consequently, CIOs and IT professionals must evolve how we run IT as a business to maintain our relevance.
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From Neuroscience to Data Science

Shiri Gaber

Shiri Gaber

Data Scientist, Dell IT
Shiri Gaber

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Project: Root cause analysis of difference in support hours
ROI: Model suggests saving of 500-1,000 support hours on average weekly (up to $5M annually)

I have recently made the transition from academic neuroscience to becoming a member of the Data-Science-as-a-Service team in EMC’s IT organization. The change from academia to the business world is far from trivial. Coming from a computational neuroscience lab, where most of the work involved developing probabilistic models for the activity of neural populations, simulations and implementations were not a top priority. As a data scientist with a mostly theoretical background, coping with implementation, let alone implementation in a Big Data environment, is challenging.

Lucky for me, the change of scientific domains underlying the two disciplines is not as large a “leap” as it may seem at first. When you think about predictive analytics, what is more natural than to think of our brain as a complicated learning machine whose main goal is data compression and interpretation?

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Talent and Innovation Come Together To Reach the Third Platform

Dell IT Proven

Dell IT Proven

Dell IT
IT Proven allows you to leverage Dell IT’s first-hand knowledge and best practices to accelerate your own IT transformation journeys, transforming operations and delivering IT as a Service through the power of cloud computing. IT Proven highlights how Dell IT transformed into an agile, innovative, and competitive service provider.

ccthumbnail2The journey to the Third Platform is forging new requirements, skills and expectations of the evolving employee. To stay ahead of the curve and fulfill the opportunities associated with emerging technologies, CIOs must tap new resources to acquire global talent that drives innovation. Such is a key mission of the EMC Centers of Excellence, where EMC is constantly breaking new ground to the benefit of the enterprise and our partners and customers.

In the latest edition of Coffee in the Café with Vic Bhagat, Vic traveled to the EMC Israel Center of Excellence. There, he met with Orna Berry, Vice President of Growth and Innovation, to discuss how EMC is finding, fostering and developing talent in a hot bed for technology.
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EMC Leaps To IT-as-a-Service: Redefining the Organizational Model

Jon Peirce

Jon Peirce

Senior Vice President, EMC IT at EMC Corporation
As SVP of IT, Jon Peirce is responsible for driving EMC IT’s transformation into an IT-as-a-Service provider/ broker and strategic business partner through technology, operating model, process and organizational innovation and evolution. Additionally, he oversees operations for several of EMC’s revenue generating cloud services and leads EMC’s Centers of Excellence in the Americas. In his prior role in IT from 2006-2013, Jon was responsible for Global IT Infrastructure and Support Services and led an aggressive standardization, consolidation, virtualization, tiering and optimization program across EMC’s IT infrastructure that delivered in excess of $220M in cost savings along with improved agility, resiliency, scalability, sustainability and security.

In describing our journey to Redefine our IT organization at EMC, I told you how we brought in consultants to help us bridge the old IT world with the new, devised a fresh strategy and workstreams to execute on our roadmap and used added insights about our customers to define wins for IT.  What we still needed to do beyond those milestones was to determine what our new organization would look like; we were struggling with several organizational components.

While we had broken down some technology silos in the past, we still had not taken the leap fully into a services-based organizational structure.  We still had “sand in the gears” with respect to how teams worked together.  Each group had its own goals and objectives, and what was important to our end customer was too often getting lost in the “interlock.”
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What’s the Best Predictor of Success With IT Transformation?

Mike Koehler

Mike Koehler

Senior Vice President, EMC Global Services at EMC
Mike Koehler

Latest posts by Mike Koehler (see all)

On the road to IT-as-a-Service, transforming your IT infrastructure and applications is the easy part, comparatively speaking, that is. The really tough part is transforming the people and processes, and it’s also what differentiates the most successful IT transformations.

So you’ve virtualized your environment, set up your on-premises private cloud and connected it with a public cloud solution. You have a hybrid cloud up and running and you’re on your way to delivering IT-as-a-Service. Now that you have the hardware and software operating, how do you get your people operating in a new way – with new processes and structure — that allows your business to capitalize on the new IT agenda to deliver more business value than ever before?

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Electric Gadgets, Space Junk and Cyber Security: Purging Obsolete IT Controls

As we in IT security scramble to put more and better controls in place to combat a changing array of cyber threats, we as an industry are facing an interesting dilemma: How do we assess the usefulness and value of all the controls we have deployed over the years and continue to have in place?

After all, as I talk to people across the cyber security industry, I almost never encounter anyone who can tell me a story about having turned off a security control once they turned it on.  Yet, with the changing threat landscape, we clearly need to be adding new security technologies and processes to our already substantial arsenal.
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EMC CIO Vic Bhagat: Embracing the Power of Big Data

Dell IT Proven

Dell IT Proven

Dell IT
IT Proven allows you to leverage Dell IT’s first-hand knowledge and best practices to accelerate your own IT transformation journeys, transforming operations and delivering IT as a Service through the power of cloud computing. IT Proven highlights how Dell IT transformed into an agile, innovative, and competitive service provider.

VicBig Data is changing the way IT organizations operate and deliver solutions to the business. It is a new, contemporary approach for IT to help business users harness and interpret information to drive more efficiency, productivity, performance and value for the business.  As EMC IT embraces Third Platform, we are breaking new ground with Big Data analytics to better position the organization to deliver a more competitive solutions.

EMC CIO Vic Bhagat (@VicBhagat) addressed this topic and more in a recent interview with the Pivotal Blog, tackling the questions, challenges and opportunities facing both EMC IT and global CIOs. Where can IT organizations begin? How can they drive new behaviors? How should they address internal clients?

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EMC IT Deploys Syncplicity: CIO Vic Bhagat Details the Enterprise Rollout

Vic Bhagat

Vic Bhagat

Executive Vice President, Enterprise Business Solutions and CIO at EMC Corporation
Vic Bhagat

As data growth continues unabated, with users demanding performance across multiple devices, file sharing has become an indispensable part of successful collaboration and management. To support this growth, EMC IT embraced Syncplicity to provide our global workforce of more than 60,000 people with a fast, simple, reliable service to share the content they use every day. Syncplicity has proven to be a game changer and now comes out of the box for every new EMCer.

With speed and efficiency, EMC IT migrated nearly the entire enterprise onto Syncplicity within mere months. How? Watch below as EMC Chief Information Officer Vic Bhagat (@VicBhagat) discusses the rollout of Syncplicity.

Want more information? Watch EMC Chief Security Officer Dave Martin address the security elements behind Syncplicity. You can also read the following content that further details Syncplicity’s place within the EMC service catalog.

(blog) Syncplicity and EMC: Providing File Sync & Share For All
(white paper) EMC IT Deploys Syncplicity With Private Cloud Storage
(white paper)
How EMC IT Deployed Syncplicity With On-Premises Storage  

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