When it comes to determining true costs and accurate consumer usage for the new IT-as-a-Service model, there’s a lot more behind your business unit invoice than you think.
At EMC a team of business analysts has spent months conducting rigorous reviews of EMC’s IT data and then mapping and costing out every aspect of each ITaaS offering to make sure the new, financially transparent model is accurate.
As EMC IT makes the transition from working with a lump sum budget to charging back or showing back costs to individual business units for the IT services they consume each month, users can be confident that their usage is being carefully tracked and priced. After reviewing and remediating data gaps, we estimate that we are currently at 92 percent accuracy and climbing.
Getting to that level of quality data shouldn’t be underestimated, nor should the importance of such an achievement to the ITaaS transition. After all, each time a business unit consumes a service via ITaaS, IT needs to make sure the amount it is charged for that service reflects all of the costs to provide that service, from the more obvious infrastructure on which it runs to the labor supporting and other non-direct cost such as data center overhead.