Traditionally, IT organizations have provided infrastructure and basic support to the business as a monopoly. We used to think of (and deliver) projects in ERP terms with complex, multiyear investments. And, the business had little choice, but to work with us regardless of how long it would take or what it would cost. Those days are slowly disappearing as times and technologies are changing.
Today, the users of IT – the information generation – want the convenience and near instant gratification they can get elsewhere through mobility, cloud applications, software as a service and shadow IT investments. Consequently, CIOs and IT professionals must evolve how we run IT as a business to maintain our relevance.