Archive for the ‘IT Integration’ Category

A lot has happened in a year …

Bask Iyer

Bask Iyer

Chief Information Officer at Dell and VMware
Bask Iyer

Latest posts by Bask Iyer (see all)

Last September, the newly expanded Dell IT team helped to deliver the largest tech merger in history and began integrating and enhancing the performance of its systems and applications across the two industry heavyweights. Sure, there were hurdles and headaches along the way, but this was the best and fastest integration I’ve seen in my career, with minimal disruption to our customers and team members.

An integration of this magnitude is never easy. I’ve lived through a few of these over the years, and having learned a thing or two, I’d like to share a few reasons for our success.

First, we pragmatically prioritized our activities. Like all IT organizations, we needed to run the business while merging the teams and integrating the systems and applications. We neither had the time, nor the budget, to do everything on our list, so we initially focused on the most critical (and numerous and complex) integration activities:

  • Merging our web platforms for a unified, Dell-branded experience
  • Enabling thousands of our sales folks to easily locate, contact and collaborate on deals with each other while providing customers with a smooth, unified sales experience
  • Consolidating our partner portals
  • Automating revenue cycle processes for VxRail, Dell EMC’s first joint product
  • Integrating two legacy networks to provide initial collaboration and productivity

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Enterprise Integration Platform Enables Mission-Critical Cross-Sell Visibility on Day One

Mohi Muhammed

Mohi Muhammed

Sr. Director, Enterprise Integration Services, Dell IT

Bringing Dell and EMC together for one of the biggest IT mergers in history means extensive integration efforts that will span many months. But the key challenge our team faced even before the merger was complete, was one of the critical business process integrations leading to the launch of Dell Technologies in the marketplace.

We were charged with integrating EMC and Dell’s dual Saleforce.com systems to provide thousands of sales professionals seamless access to data and opportunities across both companies on Day One of our groundbreaking merger. We wanted our sales teams from each company to be able to sell products from both as we officially launched Dell Technologies.

What’s more, bridging the gap between the disparate Salesforce systems was needed to avoid the error-prone inefficiencies of sales reps, account managers, and finance professionals manually reconciling and reporting on data from disconnected systems.

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Tips for IT Integration: From Inside the Largest Merger in Tech

Kate Parsons

Kate Parsons

Senior Vice President, IT Portfolio & Technology, IT Integration Lead, Dell IT

Setting a course for integrating IT operations to bring together Dell and EMC in the largest merger in high-tech history is a bit like climbing a mountain. You need to decide where to start and map out the path you will take to get to the top.

Defining Dell IT’s (the name of the new combined organization) journey for integration was the first step as we began the process of molding both companies’ IT resources into one IT organization to serve what was becoming a 140,000-person global company. And while we still have a ways to go in our integration effort, here are some of the methods we used and lessons we learned so far that might make your IT integration journey a little less daunting.

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