Archive for the ‘Innovation’ Category

Enterprise Integration Portal for One-Stop Tracking of Business Transactions

Gnanesh Gowda

Gnanesh Gowda

Architecture Senior Advisor, Enterprise Integration Services at Dell IT

Tracking integrated business and service transactions across multiple IT systems is important in today’s fast-moving business climate. Being able to track them across two major IT companies (Dell and EMC) that recently merged to form Dell Technologies, one of the largest technology companies in the world, is absolutely vital.

That’s why Dell IT’s recent launch of a visualization tool that lets our business and IT teams use Dell technology to monitor transactions on a single dashboard is a critical step in the EMC/Dell integration.

It is called the Enterprise Integration and Services Business Monitoring Portal (EISBMP), a system that combines cutting-edge Dell technology solutions to bring together all integrated transaction data into a single view where business and support people can see transactions across multiple systems in a comprehensive dashboard.

Accessed via single sign on, the EISBMP has allowed us to consolidate more than 15 different tracking applications into one. It also lets us showcase our Pivotal platform and a range of other technologies across the powerful Dell portfolio that, combined with open-source apps, create this cloud native application.

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Customizing IT User Experience: To Enable Workstyles in Our Digital Workplace

Stephen Fleming

Stephen Fleming

Senior Manager, IT User Experience at Dell IT

Corey is a hyper-mobile, customer-facing sales representative who is not technically inclined. Sean is an office-based, highly technical engineer. And Jessica is a collaborative and non-technical business professional with a flexible workstyle, working in the office, at home or on the road when it makes sense.

They are just some of the different people with different workstyles that today’s IT organizations need to accommodate as they strive to address a huge shift in what users want for tools and services to be productive both in and out of the office in today’s workplace.

After conducting more than two years of persona and workstyle research, Dell IT recently took a groundbreaking first step in tailoring our tools and services to match our distinctive user groups. We unveiled the Sales Jetpack—a combination of devices, tools, services and education resources specifically focused on our customer-facing, mobile sales staff around the globe.

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Pursuing the Modern Data Center: A Buy-Not-Build Approach

Ujjwal Rajbhandari

Ujjwal Rajbhandari

IT Director, Cloud Engineering, Dell IT

In today’s fast-moving, software-driven technology world, even die hard techies don’t find it compelling to build their own computer systems out of their favorite components like they did a decade ago. Today, it makes more sense to buy a laptop or desktop ready-made to run the latest software without customization. The same can be said for companies pursuing the modern data center.

That’s why Dell Technologies is taking a buy-not-build approach to transitioning our data centers to the cloud as legacy Dell and EMC converge in a single modern data center effort.

Historically, both Dell and EMC have been working to virtualize and optimize their data centers, with a current combined virtualization level of about 77 percent.  We are continuing those efforts with a plan of reaching 100 percent virtualization near-term. But our overall goal is to transition beyond virtualization to the cloud, where we can leverage the agility, elasticity, resiliency and dynamic characteristics of a truly modern, software-defined data center.

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In Pursuit of the Digital Workplace: Flexible, Mobile, Crucial

Chris Murphy

Chris Murphy

VP, Team Member Experience Services, Dell IT
Chris Murphy

Latest posts by Chris Murphy (see all)

If you are heading into the office today, chances are you won’t stay tethered to your desk for long—if at all.  Workplace settings have become more flexible and creative in today’s world, with seamless Wi-Fi access, modern meeting rooms and digital conferencing.  Personal devices are pervasive. Our workplaces extend far beyond the office setting, with mobile technology letting us do our jobs on the train, at the coffee shop and from our homes.

Organizations that want to keep pace with a flexible work world and attract and keep talented employees need to create a digital workplace where team members can work seamlessly anytime, from anywhere.

We at Dell IT are kicking off a multi-year effort to do just that—to create a digital experience centered on an agile, highly mobile work culture that gives our team members the freedom to get more done from anywhere. (more…)

Carving Out a New Data Lake

Darryl Smith

Darryl Smith

Chief Data Platform Architect, Distinguished Engineer, Dell IT

Creating a single data lake to serve a newly merged Dell Inc. and EMC Corp. is a bit like harnessing the tectonic shifts in the Earth’s crust that form the more traditional lakes some of us would rather be fishing on.

Both companies—united last fall as Dell Technologies, the world’s largest privately held technology company—have relied on somewhat different technologies to perform critical Big Data analytics that are key to their success. Critical data for each company was housed in multiple legacy systems and platforms. The challenge was how to bring everything together in a central repository—i.e. a data lake.

As soon as the groundbreaking merger took place last fall, a newly merged Big Data team, for which I serve as lead architect, began working to develop a world-class data ecosystem that would provide the right data, in right place, in the right format and at the right time to solve for current challenges and position the company for digital transformation.

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Meet CIO Hall of Famer Bask Iyer

Dell IT Proven

Dell IT Proven

Dell IT
IT Proven allows you to leverage Dell IT’s first-hand knowledge and best practices to accelerate your own IT transformation journeys, transforming operations and delivering IT as a Service through the power of cloud computing. IT Proven highlights how Dell IT transformed into an agile, innovative, and competitive service provider.

Today, Bask Iyer, Dell and VMware’s CIO, was named a 2017 inductee into the CIO Hall of Fame from IDG’s CIO. This prestigious honor is bestowed upon a select group of outstanding IT executives and visionaries who have had a significant impact on the IT profession. He will officially accept his award at the CIO Hall of Fame awards ceremony in August; but I thought today’s announcement of it would be a good reason to catch up with Iyer to discuss what this means for him and his teams at Dell and VMware.

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Enterprise Integration Platform Enables Mission-Critical Cross-Sell Visibility on Day One

Mohi Muhammed

Mohi Muhammed

Sr. Director, Enterprise Integration Services, Dell IT

Bringing Dell and EMC together for one of the biggest IT mergers in history means extensive integration efforts that will span many months. But the key challenge our team faced even before the merger was complete, was one of the critical business process integrations leading to the launch of Dell Technologies in the marketplace.

We were charged with integrating EMC and Dell’s dual Saleforce.com systems to provide thousands of sales professionals seamless access to data and opportunities across both companies on Day One of our groundbreaking merger. We wanted our sales teams from each company to be able to sell products from both as we officially launched Dell Technologies.

What’s more, bridging the gap between the disparate Salesforce systems was needed to avoid the error-prone inefficiencies of sales reps, account managers, and finance professionals manually reconciling and reporting on data from disconnected systems.

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Turning Up the Heat in Data Center Cooling

David Scheffler

David Scheffler

Director, Data Center Services

How do you cool today’s modern data centers, running increasingly high density and high performance equipment built to manage exploding amounts of enterprise data?  This presents a substantial cooling challenge for data center managers. Fortunately, we at Dell IT have found a way to take the heat off of such cooling demands.

After many months of careful experimentation, we recently determined that using a cold aisle containment approach in our Durham, N.C, data center, we can safely maintain our equipment at 78 degrees F.  This is six degrees warmer than the original design threshold of 72 degrees F. The increase means we can now leverage free-air cooling—air circulated from outside rather than mechanically cooled air—in our data center 80 percent of the time instead of 60 percent. (Think of it as opening a window in your house rather than running the air conditioner.) This will cut our cooling costs by 25 percent.

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How Cloud Foundry PaaS Enables Cloud Native

Raj Markala

Raj Markala

Senior Manager, Cloud Platform Services at Dell IT
Raj Markala

Latest posts by Raj Markala (see all)

Successful companies like Ford and Netflix have deployed more than just innovative consumer service models; they also use cutting-edge cloud native IT architecture to quickly adapt to changing market demands.

Cloud Native is an architectural principal that helps IT developers write applications in a way that that maximizes the use of cloud environments where tight coupling of applications to underlying infrastructure is eliminated. Combined with the right Platform as a Service (PaaS) capabilities, this approach reduces your organization’s time to market, increases responsiveness to customer feedback and cuts operating costs—all the things today’s innovative companies thrive on.

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The Power of Self-Service Big Data

Shahidul Mannan

Shahidul Mannan

Sr. Director, Big Data and Analytics, Dell IT

From using analytics to predict how our storage arrays will perform in the field, to engineering product configurations to best meet customers’ future needs, EMC is just beginning to tap into the gold mine of intelligence waiting to be extracted from our new data lake.

In fact, we are currently working on dozens of business use cases that are projected to drive millions in revenue opportunities. And we are just scratching the surface. There’s a lot more data available, more to be harvested, and more analytics to be built out as data scientists and business users hit their stride in exploring a new era of data-driven innovation at EMC.

As I noted in my earlier blog ( The Analytics Journey Leading to the Business Data Lake), EMC IT embarked on creating a data lake to transition from traditional business intelligence to advance analytics more than two years ago. A key focus of this effort was to address the fact that data scientists and business users seeking to leverage our growing amount of data were stifled by the need for such projects to go through IT, which was a costly and slow process that discouraged innovation.

We now have the foundation and tools in place to use data and analytics to create sustainable, long-term competitive differentiation. To get here, we worked closely with EMC affiliate Pivotal Software, Inc. to mature together and leverage the multi-tenancy capabilities of their Big Data Suite.

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