Last year, I predicted that digitization would be critical for introducing contemporary services that combat IT complexity, increase our efficiency and quickly meet shifting business priorities. At EMC, we have and will continue to make tremendous strides in this direction.
However, with flat budgets and resources in 2016, we must also get creative and innovate how we simplify, digitize and automate our processes to deliver value-driven services for the business. Perhaps it is all the Star Wars hoopla, but I’m predicting the rise of robotics in IT will help us advance our digitization initiatives in 2016.
The game has changed. As CIOs and IT professionals, we were comfortable with controlling the environment; talking in ERP terms and timelines; and in using a liquidation/unit cost financial model to manage our operations. However, the landscape has changed and our business users expect and need IT’s help in driving agility, intelligence, innovation and value. To remain relevant, CIOs and IT organizations must reenergize IT.
On October 6th, EMC celebrated the tremendous strides the company is making to dramatically enhance our Total Customer Experience (TCE) globally. Like other EMC customers, my team and I wholeheartedly embraced cloud and big data analytics, as well as mobile and social technologies to innovate and propel us forward. That said,building on my blog earlier this year, I believe that digitization is the key to improving TCE and transforming how businesses run for the future. (more…)
Sometimes the insights you are looking for to resolve a problem turn out to be right in your own backyard. When EMC IT embarked on a bold mission to transform its IT operating model almost two years ago, it made perfect sense for EMC IT to turn to an inside resource—our top EMC consultants in the IT Transformation Work Group within EMC Global Services—for help.
After all, the Global Services IT Transformation Practice had years of experience helping clients transform their IT operations to better serve their business clients. Global Services could apply what we knew to move the EMC IT effort forward In turn, our IT Transformation service leaders could benefit from being involved in one of the industry’s largest IT transformations, through which we could hone and refine our consulting approach and practices on a scale we have never done before.
Nineteen months later, EMC’s IT transformation is on track, and our group has gained a long list of new best practices and insights to leverage with other clients going forward.
We used to deliver projects in ERP terms with complex, multi-year investments leaving the business little choice regardless of how long it would take or what it would cost. However, today’s information generation wants convenience and near instant gratification, so if we are not agile or fast enough, they will get their infrastructure, apps or cloud services elsewhere.
To get ahead of this at EMC, we have transformed IT to be more business aligned to dramatically improve innovation, performance and reliability. That said, it is not for the faint of heart, so let me share a few lessons we’ve learned along the way
Traditionally, IT organizations have provided infrastructure and basic support to the business as a monopoly. We used to think of (and deliver) projects in ERP terms with complex, multiyear investments. And, the business had little choice, but to work with us regardless of how long it would take or what it would cost. Those days are slowly disappearing as times and technologies are changing.
Today, the users of IT – the information generation – want the convenience and near instant gratification they can get elsewhere through mobility, cloud applications, software as a service and shadow IT investments. Consequently, CIOs and IT professionals must evolve how we run IT as a business to maintain our relevance. (more…)
As SVP of IT, Jon Peirce is responsible for driving EMC IT’s transformation into an IT-as-a-Service provider/ broker and strategic business partner through technology, operating model, process and organizational innovation and evolution. Additionally, he oversees operations for several of EMC’s revenue generating cloud services and leads EMC’s Centers of Excellence in the Americas. In his prior role in IT from 2006-2013, Jon was responsible for Global IT Infrastructure and Support Services and led an aggressive standardization, consolidation, virtualization, tiering and optimization program across EMC’s IT infrastructure that delivered in excess of $220M in cost savings along with improved agility, resiliency, scalability, sustainability and security.
We have shared many insights on EMC IT’s multi-year journey to transform from a traditional IT operation to an IT-as-a-Service model—from steps which determine a new organization structure to strategies on changing the mindset of employees to focus on serving our clients. With some significant transformation successes under our belt and many more in the works, it seems like an opportune time to look back a bit on how far we’ve come and reflect on what we’ve learned in the process.
What follow are the Top 10 Lessons EMC ITlearned in its IT transformation process. Regardless of whether your IT organization is just beginning this crucial transformation or is in the throes of the climb, we hope these lessons will help you move forward. #1: IT Transformation is not a project. It’s a journey. IT transformation is a complex challenge, for which a prescriptive approach to change management is inappropriate. A more iterative and agile approach is necessary.
IT Proven allows you to leverage EMC IT’s first-hand knowledge and best practices to accelerate your own IT transformation journeys, transforming operations and delivering IT as a Service through the power of cloud computing. IT Proven highlights how EMC IT transformed into an agile, innovative, and competitive service provider.
The idea that Chief Information Officers and Chief Marketing Officers exist in different worlds, where one is a service provider and the other a service consumer, is outdated thinking. With demands growing on CIOs to drive value to the business, and CMOs operating more rapidly to customer demands, the need for harmony between the two has never been greater.
In response, the CIO/CMO relationship can be forged by mutual opportunity. As IT transforms to more contemporary operating models and services, Marketing can embrace agile technologies, such as analytics and data science, that unlock value and bring success to the CIO, the CMO and their respective organizations.
In the latest edition of Coffee in the Café with Vic Bhagat, EMC CIO Vic Bhagat and Jonathan Martin, CMO, EMC II, discuss the deepening relationship and how their respective organizations can advance together.
I had the distinct pleasure of presenting to many local CIOs and IT professionals at Evanta’s CIO Executive Summit in Boston last Tuesday. In speaking with a variety of attendees, one common topic revolved around how we must change our conversations and working relationship with our business users.
It is no surprise that today’s business leaders are faced with a trifecta of challenges – unwavering competitive pressures; shifting business and budgetary priorities; and unprecedented new technologies, such as cloud, analytics, mobility and social media. Traditionally, we would do all we could to help, but were often handcuffed by a budget-driven, multi-year command and control processes for IT projects. (more…)
With wheels up and the neon lights of Las Vegas behind me, I reflected on two days spent with nearly 80 global CIOs at EMC’s fourth annual CIO Summit. Whether in our panel discussions, collaborative breakout sessions, or during the networking breaks, we tackled a variety of timely topics for CIOs.
Of course, it would be overly ambitious to say we collectively solved all that ails CIOs because we have just scratched the surface. However, faced with pressure to provide our businesses and users with agile, elastic and contemporary IT services, we only saw an opportunity to unlock more value. Here are some takeaways from the Summit conversation:
While Las Vegas is known for its bright lights, vibrant atmosphere and clattering casinosounds, I was most enamored and impressed with the energy and enthusiasm at my very first EMC World conference.
I spent my first 120 days with the company drinking from the proverbial fire hose – getting to know the company’s employees, business units and products and services. However, I was equally inspired by the unvarnished conversations I had with the more than 70 CIOs attending EMC’s CIO Summit at EMC World.
As a former EMC outsider and host of the Summit, I understand and empathize with the challenges and opportunities facing CIOs today. After all, I have walked a mile (or two) in their shoes as a CIO over the last 20 years. Sure, there was excitement around the latest product news during the conference, but a lot of our conversations revolved around how we, as CIOs, should approach the 3rd platform, defined by IDC as the next-generation compute platform comprised of mobile, cloud, big data and social media.
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