Author Archive

Vic Bhagat

Vic Bhagat

Executive Vice President, Enterprise Business Solutions and CIO at EMC Corporation
Vic Bhagat

2016 Predictions: Digitization, Robotics and Conversational Commerce

Last year, I predicted that digitization would be critical for introducing contemporary services that combat IT complexity, increase our efficiency and quickly meet shifting business priorities. At EMC, we have and will continue to make tremendous strides in this direction.

However, with flat budgets and resources in 2016, we must also get creative and innovate how we simplify, digitize and automate our processes to deliver value-driven services for the business. Perhaps it is all the Star Wars hoopla, but I’m predicting the rise of robotics in IT will help us advance our digitization initiatives in 2016.

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Digitization Isn’t Just Transformational, It’s Game Changing

The game has changed. As CIOs and IT professionals, we were comfortable with controlling the environment; talking in ERP terms and timelines; and in using a liquidation/unit cost financial model to manage our operations. However, the landscape has changed and our business users expect and need IT’s help in driving agility, intelligence, innovation and value. To remain relevant, CIOs and IT organizations must reenergize IT.

On October 6th, EMC celebrated the tremendous strides the company is making to dramatically enhance our Total Customer Experience (TCE) globally. Like other EMC customers, my team and I wholeheartedly embraced cloud and big data analytics, as well as mobile and social technologies to innovate and propel us forward. That said, building on my blog earlier this year, I believe that digitization is the key to improving TCE and transforming how businesses run for the future.
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5 Lessons in Transforming to Contemporary IT

We used to deliver projects in ERP terms with complex, multi-year investments leaving the business little choice regardless of how long it would take or what it would cost. However, today’s information generation wants convenience and near instant gratification, so if we are not agile or fast enough, they will get their infrastructure, apps or cloud services elsewhere.

To get ahead of this at EMC, we have transformed IT to be more business aligned to dramatically improve innovation, performance and reliability. That said, it is not for the faint of heart, so let me share a few lessons we’ve learned along the way

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Is Traditional IT Still Relevant?

Traditionally, IT organizations have provided infrastructure and basic support to the business as a monopoly.  We used to think of (and deliver) projects in ERP terms with complex, multiyear investments.  And, the business had little choice, but to work with us regardless of how long it would take or what it would cost.   Those days are slowly disappearing as times and technologies are changing.

 

Today, the users of IT – the information generation – want the convenience and near instant gratification they can get elsewhere through mobility, cloud applications, software as a service and shadow IT investments.  Consequently, CIOs and IT professionals must evolve how we run IT as a business to maintain our relevance.
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Digitization at Top of CIO Priority Lists

Over the last three decades in this industry, I’ve seen many impressively disruptive waves of technology, but I have never witnessed as many waves hitting simultaneously as we are seeing today.

While we can and will pursue many of these, as CIOs in a hypercompetitive global environment, we have to catch the wave that makes the biggest impact on enabling the business and accelerating our revenue and business growth.  In 2015, I predict the highest priority for CIOs is digitization.

As the digital economy pushes enterprises to analyze and solve problems faster, businesses are asking CIOs and IT professionals to help reduce complexities, improve synergies across organizations, and leverage existing information regardless of where it resides.  For instance, my team is extending our data lake architecture capabilities to enable multiple organizations to make data-driven decisions and accelerate the value for the business like never before. To do this, CIOs and IT professionals must:

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Evolving IT as a Business Partner

I had the distinct pleasure of presenting to many local CIOs and IT professionals at Evanta’s CIO Executive Summit in Boston last Tuesday.  In speaking with a variety of attendees, one common topic revolved around how we must change our conversations and working relationship with our business users.

It is no surprise that today’s business leaders are faced with a trifecta of challenges – unwavering competitive pressures; shifting business and budgetary priorities; and unprecedented new technologies, such as cloud, analytics, mobility and social media.  Traditionally, we would do all we could to help, but were often handcuffed by a budget-driven, multi-year command and control processes for IT projects.
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Balancing Privacy and Productivity

As if we didn’t have enough examples this year, the “Corporate Boards Race to Shore Up Cybersecurity” article in The Wall Street Journal reinforced one of our greatest challenges as CIOs and CISOs. How can we enable our business to be more agile and successful, while minimizing risks and protecting our company, intellectual property and customers?

Previously, everyone used the same kind of computers on the same corporate network in the same offices. Alas, those days are gone. Today, we aren’t just defending against denial of service attacks – we are vigilantly protecting our companies from more organized, persistent threats to infiltrate our environment and exfiltrate our intellectual property. On the flipside, we must mitigate risks with a more mobile, global and social workforce that expects their IT capabilities at work to mirror the IT experience they have in their personal lives.

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EMC IT Deploys Syncplicity: CIO Vic Bhagat Details the Enterprise Rollout

As data growth continues unabated, with users demanding performance across multiple devices, file sharing has become an indispensable part of successful collaboration and management. To support this growth, EMC IT embraced Syncplicity to provide our global workforce of more than 60,000 people with a fast, simple, reliable service to share the content they use every day. Syncplicity has proven to be a game changer and now comes out of the box for every new EMCer.

With speed and efficiency, EMC IT migrated nearly the entire enterprise onto Syncplicity within mere months. How? Watch below as EMC Chief Information Officer Vic Bhagat (@VicBhagat) discusses the rollout of Syncplicity.

Want more information? Watch EMC Chief Security Officer Dave Martin address the security elements behind Syncplicity. You can also read the following content that further details Syncplicity’s place within the EMC service catalog.

(blog) Syncplicity and EMC: Providing File Sync & Share For All
(white paper) EMC IT Deploys Syncplicity With Private Cloud Storage
(white paper)
How EMC IT Deployed Syncplicity With On-Premises Storage  

Leaving Las Vegas: Thoughts from EMC World 2014

With wheels up and the neon lights of Las Vegas behind me, I reflected on two days spent with nearly 80 global CIOs at EMC’s fourth annual CIO Summit.  Whether in our panel discussions, collaborative breakout sessions, or during the networking breaks, we tackled a variety of timely topics for CIOs.

Of course, it would be overly ambitious to say we collectively solved all that ails CIOs because we have just scratched the surface.  However, faced with pressure to provide our businesses and users with agile, elastic and contemporary IT services, we only saw an opportunity to unlock more value.  Here are some takeaways from the Summit conversation:

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Big Data Analytics: Unlocking New Potential in the IT Service Portfolio

The changing IT landscape requires not only the provisioning of the latest tools, technologies and assets, but the embracing and leveraging the technology – especially Big Data analytics – to achieve true transformation. Through greater inclusion of Big Data analytics into our IT portfolio, EMC IT has made tremendous strides optimizing how it runs IT.  However, the greater value rests within our ability to package Big Data analytics and provide the business with a consumable, self-service model.

For instance, with Business Analytics as a Service, we are empowering our constituents to plan, map and create solutions that best support their specific needs. Leveraging Greenplum technology, the analytics generated allow users to co-locate terabytes of corporate information from various data warehouses within a single platform. The solution is agile, reduces time to market and fosters a strong relationship between IT and the business.

In a recent Q&A with DataQuest magazine, EMC Chief Information Officer Vic Bhagat addresses the role of Big Data analytics in driving business value, how emerging technologies affect his role as CIO and much more.

Follow Vic on Twitter @VicBhagat

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