Bringing Dell and EMC together for one of the biggest IT mergers in history means extensive integration efforts that will span many months. But the key challenge our team faced even before the merger was complete, was one of the critical business process integrations leading to the launch of Dell Technologies in the marketplace.
We were charged with integrating EMC and Dell’s dual Saleforce.com systems to provide thousands of sales professionals seamless access to data and opportunities across both companies on Day One of our groundbreaking merger. We wanted our sales teams from each company to be able to sell products from both as we officially launched Dell Technologies.
What’s more, bridging the gap between the disparate Salesforce systems was needed to avoid the error-prone inefficiencies of sales reps, account managers, and finance professionals manually reconciling and reporting on data from disconnected systems.