Last September, the newly expanded Dell IT team helped to deliver the largest tech merger in history and began integrating and enhancing the performance of its systems and applications across the two industry heavyweights. Sure, there were hurdles and headaches along the way, but this was the best and fastest integration I’ve seen in my career, with minimal disruption to our customers and team members.
An integration of this magnitude is never easy. I’ve lived through a few of these over the years, and having learned a thing or two, I’d like to share a few reasons for our success.
First, we pragmatically prioritized our activities. Like all IT organizations, we needed to run the business while merging the teams and integrating the systems and applications. We neither had the time, nor the budget, to do everything on our list, so we initially focused on the most critical (and numerous and complex) integration activities:
- Merging our web platforms for a unified, Dell-branded experience
- Enabling thousands of our sales folks to easily locate, contact and collaborate on deals with each other while providing customers with a smooth, unified sales experience
- Consolidating our partner portals
- Automating revenue cycle processes for VxRail, Dell EMC’s first joint product
- Integrating two legacy networks to provide initial collaboration and productivity